Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within the same day of receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Cancellation Policy Or Change Of Order
Any changes in order including cancellation must inform to us before 4pm (GMT+8 Malaysia Local Time) on the same business day, or before 11am (GMT+8 Malaysia Local Time) next day if your order was placed after 4pm. If outside of this timeline, we cannot guarantee for the changes or cancellation.
Handling and Freshness
All products shipped from us are directly shipped in frozen state from our factory or our frozen food delivery partner.
Please freeze the products immediately upon received. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 24 hours of receiving the order will be at the loss of the consumer. We are committed to use only the highest quality ingredients. Our products have no artificial preservative nor coloring. Properly stored in the freezer will remain fresh and delicious for approximately twelve (12) months.